1. Introduction
EUCALYPTUS GROVE TRADING PTY LTD (ABN 68 694 536 224) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, date of birth, gender
- Contact Information: Address, email address, phone number
- Financial Information: Payment details, billing address
- Transaction Information: Details of products and services you have purchased
- Technical Information: IP address, browser type, device information
- Usage Information: How you use our website and services
- Marketing Preferences: Your preferences for receiving marketing communications
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you provide it (e.g., when you make a purchase, create an account, or contact us)
- Automatically through cookies and similar technologies when you use our website
- From third parties such as payment processors and delivery partners
4. Why We Collect Personal Information
We collect and use your personal information for the following purposes:
- To process and fulfill your orders
- To provide customer service and support
- To communicate with you about your orders and our services
- To improve our products, services, and website
- To send you marketing communications (with your consent)
- To comply with legal obligations
- To protect against fraud and unauthorized transactions
5. How We Use Cookies
Our website uses cookies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve your browsing experience
- Provide personalized content and advertising
You can manage your cookie preferences through your browser settings.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors who need access to perform their duties
- Third-party service providers (e.g., payment processors, delivery companies, IT service providers)
- Professional advisers (e.g., lawyers, accountants)
- Government authorities when required by law
- Other parties with your consent
We do not sell your personal information to third parties.
7. Overseas Disclosure
Some of our service providers may be located overseas. Before disclosing your personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the APPs.
8. Security of Personal Information
We take reasonable steps to protect your personal information from:
- Misuse, interference, and loss
- Unauthorized access, modification, or disclosure
Security measures include:
- Secure servers and encrypted data transmission
- Access controls and authentication procedures
- Regular security assessments and updates
9. Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
To make a request, please contact us using the details below.
10. Direct Marketing
We may use your personal information to send you marketing communications about our products and services. You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly
11. Complaints
If you believe we have breached the APPs or this Privacy Policy, you can make a complaint by contacting us. We will investigate your complaint and respond within a reasonable time.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and will take effect immediately.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]
- Phone: +61 468 182 527
- Address: Unit 5, 22 Oswald St, Campsie NSW 2194, Australia