Terms & Conditions

Last Updated: January 26, 2026

1. Introduction

Welcome to EUCALYPTUS GROVE TRADING PTY LTD ("we", "us", "our"). These Terms and Conditions govern your use of our website and the purchase of our smart home products and services.

By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions and our Privacy Policy.

Company Details:

  • Company Name: EUCALYPTUS GROVE TRADING PTY LTD
  • ABN: 68 694 536 224
  • ACN: 694 536 224
  • Address: Unit 5, 22 Oswald St, Campsie NSW 2194, Australia
  • Email: [email protected]
  • Phone: +61 468 182 527

2. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer rights under the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) or any other applicable consumer protection legislation.

Under the ACL, you have certain guaranteed rights that cannot be excluded, including:

  • The right to receive goods that are of acceptable quality
  • The right to receive goods that match their description
  • The right to receive goods that are fit for any disclosed purpose
  • The right to receive services with due care and skill
  • The right to receive services that are fit for a particular purpose
  • The right to receive services within a reasonable time

3. Products and Services

3.1 Product Descriptions

We endeavour to display our products as accurately as possible. However, colours and appearances may vary slightly from what you see on your screen.

3.2 Pricing

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices at any time without prior notice.

3.3 Installation Services

Installation services are provided by qualified technicians. Installation times and availability may vary based on your location and the complexity of the installation.

4. Orders and Payment

4.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

4.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and bank transfers. All payments must be received in full before goods are dispatched or services are provided.

4.3 Security

All payment transactions are processed through secure payment gateways. We do not store your credit card details.

5. Delivery

5.1 Delivery Areas

We deliver to most areas within Australia. Delivery times and costs vary based on your location.

5.2 Risk of Loss

Risk of loss passes to you upon delivery of the products to the delivery address you provided.

5.3 Delivery Delays

We are not liable for any delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or carrier delays.

6. Returns and Refunds

6.1 Consumer Guarantees

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.2 Change of Mind Returns

For change of mind returns, products must be returned within 30 days of purchase in their original condition and packaging. A restocking fee may apply.

6.3 Faulty Products

If a product is faulty, please contact us within a reasonable time. We will arrange for repair, replacement, or refund in accordance with your rights under the ACL.

7. Warranties

7.1 Manufacturer Warranties

Many of our products come with manufacturer warranties. Warranty terms and conditions vary by product and manufacturer.

7.2 Installation Warranty

We provide a 12-month warranty on all installation work performed by our technicians.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability for any breach of a non-excludable condition or warranty is limited to the replacement of goods, supply of equivalent goods, repair of goods, payment of the cost of replacing goods, or payment of the cost of having goods repaired.
  • We are not liable for any indirect, incidental, special, or consequential damages.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by Australian and international copyright laws.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

11. Dispute Resolution

If you have a complaint or dispute, please contact us first to try to resolve the issue. If we cannot resolve the dispute, you may refer the matter to the relevant consumer protection agency or seek legal advice.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Phone: +61 468 182 527
  • Address: Unit 5, 22 Oswald St, Campsie NSW 2194, Australia